Refund policy

Returns, Refunds & Cancellations Policy
At Muvicare, we believe in delivering high-quality wellness products with complete
transparency and care. If your experience is anything less than satisfactory, we're here to help— within the scope of the following policy.

Eligible Return Scenarios
You may initiate a return or refund if your order meets any of the following conditions:

  • Received a damaged, leaking, broken, or tampered product.
  • Received a wrong product
  • Product delivered is past its expiration date
  • Order is incomplete (missing items)
    You must notify us within:
  • 48 hours for damaged/missing/wrong items or any other acceptable return reasons
  • Email us at help@muvicare.com with images of the product & packaging. Or call us at +91-8383077011 for assistance.

Return/Refund Requests Not Accepted If:

  • Product is used, opened, or altered
  • Original packaging (box, seal, invoice, labels) is missing
  • Return is raised after 48 hours of delivery
  • Product is returned due to flavor dislike, texture, taste, side effects, or brand comparison
  • Product is consumed in part and then returned
  • Shipping address provided was incorrect
  • Return requested raised due to better discounts/offers available on the website

Return/Refund Process
Contact our team via email or phone with clear images of the issue
We will verify the request within 24–48 working hours
If approved:
We will arrange a reverse pickup
After inspection, we will process:
A full refund, or A replacement, or Muvicare Cash (store credit) based on your preference


Refund Timelines & Modes
Card/UPI/Netbanking orders: Refunded to the same account within 3–7 working days
Refunds are processed only after product verification at our warehouse and once the RTO is delivered successfully to our warehouse
Double payments (same order, same email) will also be refunded.

Cancellation Policy
You may cancel your order before dispatch at no charge.
Once an order is shipped, it cannot be cancelled
Order cancellation due to better discounts/offers available on the website will not be entertained.

To cancel, email us at help@muvicare.com or call +91-8383077011 promptly.
Need Help?
We’re here to support you Monday to Saturday (10:00 AM to 7:00 PM).
Email: help@Muvicare.com Phone: +91-8383077011
Your wellness journey matters to us—always.